Telesales Officer

Ecosaver

responsibilities

* responsible for recruiting, training, and overseeing the performance of telesales representatives.

* assist with the development and implementation of effective calling strategies.

* create kpis for the telesales team & ensure the targets are achieved.

* respond to customer queries and handle complaints.

* prepare weekly & monthly reports and conduct performance evaluation.

* monitor the team to ensure the quality of service, offers, and information provided to clients are in accordance with the company's policy.

* develop and manage internal communications to help inform, educate, and engage employees.

* lead, motivate and drive the performance of the telesales team.

* analyze, report, review, and propose appraisal based on individual and team performances.

* self-motivated, result-oriented, passionate with a strong ability to interact with expanding clientele

*strong communication skills and ability to perform under stress with patience.

requirements:

* experience - international projects/clients handling/ bpo

* team management

* strong communication, performing under pressure, and managing stressful situations when needed.

* leadership skills

* passionate and results-oriented.

* masters in communication or 5 plus experience handling sales and telesales team.

perks :

• salary - rs 50,000 plus based on experience

• commissions & other bonuses offered based on individual and team performance work remotely

• manage the team

• international company exposure

• Experience

  1 - 7 Years

• No. of Openings

  1

• Education

  Higher Secondary

• Role

  Telesales Officer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home