Astroscience technologies pvt. ltd.

Gurgaon, Haryana

We are looking for a Call Centre Agent to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. The ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.Key Responsibilities:Answer incoming calls and respond to customer inquiries in a timely and professional mannerMake outbound calls to follow up on customer issues, sales leads, or satisfaction surveys (if applicable)Provide accurate information about products, services, and company policiesResolve customer complaints or escalate complex issues to supervisors or relevant departmentsUpdate customer records and call details in the system (CRM or call center software)Meet or exceed daily call handling targets and quality standardsFollow communication scripts, guidelines, and procedures when handling callsMaintain confidentiality and adhere to data protection regulationsParticipate in ongoing training and development sessionsQualifications and Skills:High school diploma or equivalent; additional education is a plusProven experience in a call centre or customer service role preferredExcellent verbal and written communication skillsStrong listening and problem-solving abilitiesAbility to work under pressure and handle difficult customers with professionalismProficiency in basic computer applications and call center systems (e.g., CRM software)Team player with a positive attitude and willingness to learn

Job descriptionWe are currently looking to hire an enthusiastic, energetic, and ambitious Business Development Professional to join our Sales team and build a strong portfolio of clients.Role & responsibilities Identifying opportunities for new business development through conducting research on target clients and fixing meetings New business generation by meeting potential clients, discussing the consumer promotion concepts and generating relevant opportunities Managing end-to-end sales process, starting from researching a client, contacting, nurturing and developing to close new business opportunities Building strong relationships with all new and existing portfolio of clients to up and cross sell Meeting and exceeding weekly and monthly activity and revenue targets Concept creation and pitch to brands basis TG & Occasions Create a funnel of potential business opportunities/clients. Creating concept-based proposals on PPT, pitching to client, negotiating, and closing the business Achieving Monthly & Annual business targets as per assigned milestones Requirements: Must be analytical enough to understand project requirements and prepare a detailed proposals, pre-sales discussions, and negotiations, closing the sales and handing over the client to the delivery team. Build and maintain excellent relationships with clients and prepare convincing write-ups/ messages. Identify, create and pursue new business opportunities and clients.Preferred candidate profileMust have Excellent communication skills.Must have good experience of working on OTT Platforms.Must have good experience to deal the clients face to face.Master degree in business, marketing, or a related field.Minimum 3 to 7 year of relevant experienceAn excellent telephone manner for making initial contact and for ongoing communication with customers and business associatesInterpersonal skills for building and developing relationships with clients

Job descriptionWe are currently looking to hire an enthusiastic, energetic, and ambitious Business Development Professional to join our Sales team and build a strong portfolio of clients.Role & responsibilities Identifying opportunities for new business development through conducting research on target clients and fixing meetings New business generation by meeting potential clients, discussing the consumer promotion concepts and generating relevant opportunities Managing end-to-end sales process, starting from researching a client, contacting, nurturing and developing to close new business opportunities Building strong relationships with all new and existing portfolio of clients to up and cross sell Meeting and exceeding weekly and monthly activity and revenue targets Concept creation and pitch to brands basis TG & Occasions Create a funnel of potential business opportunities/clients. Creating concept-based proposals on PPT, pitching to client, negotiating, and closing the business Achieving Monthly & Annual business targets as per assigned milestones Requirements: Must be analytical enough to understand project requirements and prepare a detailed proposals, pre-sales discussions, and negotiations, closing the sales and handing over the client to the delivery team. Build and maintain excellent relationships with clients and prepare convincing write-ups/ messages. Identify, create and pursue new business opportunities and clients.Preferred candidate profileMust have Excellent communication skills.Must have good experience of working on OTT Platforms.Must have good experience to deal the clients face to face.Master degree in business, marketing, or a related field.Minimum 3 to 7 year of relevant experienceAn excellent telephone manner for making initial contact and for ongoing communication with customers and business associatesInterpersonal skills for building and developing relationships with clients