name: kotak mahindra bank
salary: 14k to 18k (inhand)
timing: 9:30 to 6:30
profile - telecalling executive
key responsibilities:
manage incoming and outgoing calls in a professional manner.
respond to customer inquiries, complaints and concerns with a problem-solving mindset.
log customer interactions and track follow-ups.
offer timely and relevant solutions to resolve customer issues.
collaborate with team members to escalate and address more complex concerns.
meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Experience
0 - 1 Years
No. of Openings
30
Education
12th Pass
Role
Telecalling Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
*High-Street Corporate Center, 5th Floor Kapurbavadi Junction, Majiwada, Thane, Maharashtra 400607*