Manage large amounts of inbound and outbound calls promptly.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or
alternatives.
• Familiarity with CRM systems and practices has to be learned and implied.
• Seize opportunities to upsell products when they arise. (Tele-Sales)
• Build sustainable relationships and engage customers by going the extra mile.
• Build sustainable relationships with the Sales team also to meet up the KRAs.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge
Meet Personal/team qualitative and quantitative targets.
Experience
0 - 2 Years
No. of Openings
5
Education
Graduate (B.B.A, B.Com, B.Pharma, B.Sc)
Role
Telecaller
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office