 Achieve growth and hit sales targets by successfully managing the sales and its functional teams.
 Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
 Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
 Recruiting, training, objectives setting, and performance monitoring of sales representatives and subordinates.
 Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
 Present sales, revenue and expenses reports and realistic forecasts to the management team month on month
 Identify emerging markets and market shifts while being fully aware of new products and competition status
 Meeting team leads and mentors to discuss strategies.
 Implementing sales strategies
 Handling escalated customer complaints.
 Maintain sales and support team’s Report
 Maximize team performance through training, motivation, and incentive programs
 To ensure team members achieve agreed standards in relation to their job assignments.
 To monitor and document work schedule of staff and absences.
 One on One feedbacks should be practiced every 15 days to Team Leads
 Collaborate with internal teams.
 Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
 Maintaining internal and external company secrets
 Company Data Protection
 Maintain integrity