We are looking for a Tele Counselor to join our team in Noida Sector 62. The ideal candidate is a dedicated female professional with 2 to 5 years of experience in counseling or related fields. This full-time role requires a graduate with excellent communication skills and a passion for helping others.
Key Responsibilities:
1. **Counseling Calls**: Make outbound calls to prospective clients to understand their needs and provide guidance on our services and programs. This includes addressing queries and clarifying doubts to help them make informed decisions.
2. **Follow-Up**: Maintain regular contact with leads through follow-up calls and messages to ensure continued engagement and support throughout their decision-making process.
3. **Record Keeping**: Accurately document client interactions and feedback in our system to help the team track progress, needs, and preferences. This information will assist in providing tailored counseling services.
4. **Team Collaboration**: Work closely with other team members to share insights and improve the counseling process. Collaboration helps create a supportive environment for both the team and clients.
Required Skills and Expectations:
Candidates should have strong verbal communication skills, with the ability to listen actively and empathize with clients. Proficiency in English and local languages is essential. Candidates must also be proficient in using computers and relevant software for record-keeping. A positive attitude, patience, and a genuine interest in helping people are crucial for success in this role.