key responsibilities:
outbound calls:
initiate outbound calls to potential or existing customers.
present and promote products or services to customers.
answer customer queries and provide information on product features, benefits, and pricing.
lead generation:
identify and qualify leads through telephonic conversations.
maintain a list of potential clients and follow up on leads generated through other channels.
customer relationship management:
build and maintain strong customer relationships to ensure customer satisfaction.
handle objections and resolve issues in a professional manner.
sales and targets:
achieve or exceed sales targets and performance metrics set by the company.
update and maintain accurate records of customer interactions and transactions.
reporting and documentation:
record call outcomes and update customer information in the crm system.
prepare reports on call activity, sales, and customer feedback as required.
compliance and quality:
adhere to company policies, procedures, and regulatory requirements.
maintain a high standard of quality in all customer interactions.