telecaller job description
job title: telecaller
department: customer service / sales
location: [specify location]
reporting to: [supervisor/manager name]
key responsibilities:
1. outbound calls:
make calls to prospective or existing customers to generate leads or sales.
promote products/services and provide accurate information.
2. inbound calls:
handle customer inquiries, complaints, or feedback.
resolve issues promptly and ensure customer satisfaction.
3. follow-up:
maintain follow-up with potential customers and keep records of interactions.
convert leads into sales by building trust and rapport.
4. database management:
maintain accurate records of calls and customer details in the database.
update information regularly to ensure the database's integrity.
5. achieve targets:
meet or exceed daily/weekly/monthly targets.
collaborate with the sales team to achieve organizational goals.
6. communication:
provide clear and persuasive communication to customers.
relay any product/service updates or promotions effectively.