a telecaller's job involves using the telephone to contact potential or existing customers to generate sales, provide information, or offer support. key responsibilities include making outbound calls, handling inbound inquiries, explaining products/services, generating leads, resolving complaints, maintaining customer records in a database, and meeting sales or engagement targets. essential skills for a telecaller are strong communication and persuasion, active listening, problem-solving, and the ability to handle rejection and maintain a positive attitude.
key responsibilities
outbound calling: make calls to prospective customers to introduce products or services, generate leads, and convert them into customers.
inbound call handling: answer incoming calls to address customer questions, concerns, and complaints in a professional and helpful manner.
product & service explanation: clearly explain product features, benefits, pricing, and other relevant information to potential customers.
lead generation & sales: identify and follow up on sales leads, persuade customers, and drive sales or appointments.
customer relationship management: maintain accurate call logs, update customer databases, and follow up with existing customers to ensure satisfaction.
problem resolution: resolve customer complaints and address their needs effectively to ensure a positive customer experience.
target achievement: meet or exceed daily, weekly, or monthly sales quotas and performance targets.
compliance & documentation: adhere to telecalling scripts, company policies, and maintain detailed records and reports.
skills & qualifications
excellent communication: strong verbal communication skills for clear, persuasive, and professional interaction with customers.
persuasive skills: the ability to influence customers, handle objections, and drive conversions.
active listening: ability to listen carefully to understand customer needs and provide appropriate solutions.
problem-solving: aptitude to resolve customer issues and handle challenging situations effectively.
computer & crm proficiency: basic computer skills for data entry and familiarity with customer relationship management (crm) tools.
time management: efficiently manage multiple calls and tasks to maximize productivity.
positive attitude: maintain a positive and professional approach, especially when facing rejection.
Experience
0 - 5 Years
No. of Openings
5
Education
12th Pass, B.A, B.Com, B.Sc, B.E, M.A, M.Com
Role
Tele Caller
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Rukanpura, Raj Bhawan Complex, Nearby Rukanpura flyover, Opposite Ic Honda
0 - 5 Years
5 Openings
Not Disclosed
Face-to-Face interview
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