Hiring For 12th Pass Freshers - Telecaller

A telecaller's job involves using the telephone to contact potential or existing customers to generate sales, provide information, or offer support. Key responsibilities include making outbound calls, handling inbound inquiries, explaining products/services, generating leads, resolving complaints, maintaining customer records in a database, and meeting sales or engagement targets. Essential skills for a telecaller are strong communication and persuasion, active listening, problem-solving, and the ability to handle rejection and maintain a positive attitude.

Key Responsibilities

Outbound Calling: Make calls to prospective customers to introduce products or services, generate leads, and convert them into customers.

Inbound Call Handling: Answer incoming calls to address customer questions, concerns, and complaints in a professional and helpful manner.

Product & Service Explanation: Clearly explain product features, benefits, pricing, and other relevant information to potential customers.

Lead Generation & Sales: Identify and follow up on sales leads, persuade customers, and drive sales or appointments.

Customer Relationship Management: Maintain accurate call logs, update customer databases, and follow up with existing customers to ensure satisfaction.

Problem Resolution: Resolve customer complaints and address their needs effectively to ensure a positive customer experience.

Target Achievement: Meet or exceed daily, weekly, or monthly sales quotas and performance targets.

Compliance & Documentation: Adhere to telecalling scripts, company policies, and maintain detailed records and reports.

Skills & Qualifications

Excellent Communication: Strong verbal communication skills for clear, persuasive, and professional interaction with customers.

Persuasive Skills: The ability to influence customers, handle objections, and drive conversions.

Active Listening: Ability to listen carefully to understand customer needs and provide appropriate solutions.

Problem-Solving: Aptitude to resolve customer issues and handle challenging situations effectively.

Computer & CRM Proficiency: Basic computer skills for data entry and familiarity with Customer Relationship Management (CRM) tools.

Time Management: Efficiently manage multiple calls and tasks to maximize productivity.

Positive Attitude: Maintain a positive and professional approach, especially when facing rejection.

• Experience

  0 - 5 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  Tele Caller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Rukanpura, Raj Bhawan Complex, Nearby Rukanpura flyover, Opposite Ic Honda