Technical Trainer

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Job Description

Process US Process

About Process A technical trainer provides the skills required to design, create and operate

a new technology or application

Title Tech Trainer (US Process)

Location Mumbai

Requirement

Total Experience 3yrs-7yrs

Relevant Tech Exp. into Training - 1 yrs +

Skillsets-

Training Plan:

Need to integrate with

SFDC KB

L3 Confluence public KBs: Supportability

Condense training:

Week 1-2: Onboarding, L1/L2 Model Building

Week 3: Support Culture, Support Centric Training

Week 4: Features onboarding

Week 5-6: Case Shadowing and Reverse Shadowing, refreshing on training

Support-centric Training

Accesses, Roles & Aliases

Rhythms and Expectations

Support Resources, .: Outstanding Team Topic page, Equinox pages,

etc.

Product Support Guidelines for Slack

Handle and work a case

Phone & Chat Training/Etiquette

User Accessibility Issues Training (Case Type: Access Request)

Salesforce Training

Missing SFDC case handling KB

Missing Parent Case training

Speakeasy Training

Environments/Data Centers Training

Confluence Training

Jira Training

Model Copies Training

Installation/Configuration Guides

Splunk Training

Education Any Graduate

Shift Timings US Shift

Experience : 3 - 7 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Technical Trainer

Industry Type : Education / Teaching / Training / Colleges /Institutes / Universities

Gender : [ Male / Female ]

Job Country : India