Technical Support Engineer/Technical Support Executive

SysTools Software

process name: technical support engineer/technical support executive

industry type: it software/ software services

salary package: 2l to 3l/annum

graduate qualifications: any graduates from it or cs domain

graduate qualifications: //bca/mca

experience needed: candidates with 1 to 2 years of experience are preferred.

job roles & responsibilities

· troubleshooting, resolving all technical & non-technical issues related to software.

· handle chat, email & remote desktop access support process

· attend customer queries related to the product features and provide them with satisfactory assistance.

· testing & analysis of all products & services

· identifying any bugs/issues in the system and assisting in their resolution

· focusing on customer retention in cases of cancellations.

· recording, tracking & reporting problem activity

· handle escalations for post installation issues.

· creating faq/ documentations related to product training & support

· track the nature of various end user requests to see what issues might be the most common, and ensure all technical areas of concern are handled adequately.

desired candidate profile

· masters / graduate in engineering with 1 to 2 years of experience.

· must be customer focused, and willing to do whatever it takes to resolve customer issues.

· good experience in email, database, and other it platforms.

· good to have testing knowledge.

· willingness to work in shifts and be participated in on-call rotation.

· self-motivated and directed, with keen attention to detail.

· good communication skills, quick learner

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  B.C.A, B.E, M.C.A, M.Tech

• Role

  Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office