Gobuzz Marketing

Adugodi, Bangalore

Company OverviewWe are a leading white-label CPaaS provider in India, empowering businesses with seamless omnichannel messagingSMS, Email, WhatsApp, RCS, and Voice. Our platform delivers scalable, API-first solutions that drive customer engagement and operational excellence.Role BriefAs a Sales Specialist, you will not only be responsible for generating and converting leads, but also for owning the client relationship throughout its entire lifecycle. From the first cold call to final onboardingand every step afteryoull ensure the clients experience is seamless, value-driven, and aligned with their long-term goals. Youll also be instrumental in designing and setting up our internal sales process and CRM infrastructure, offering you a unique opportunity to shape how sales and client success function in our organization.Based from our HQ every day, youll sync with leadership to review progress, refine outreach tactics, and keep your pipeline clean and accurate. This role allows you to shape our internal sales infrastructure, providing autonomy and the chance to make a real impact on processes, tools, and results.Position: Sales SpecialistLocation: Bangalore, India (Office-based for daily updates, field visits as required)Experience: Minimum 3 years in B2B salestelecom, CPaaS, or related sectorsEducation: Undergraduate degree or equivalent professional experienceKey Responsibilities1. Generate leads through cold calls, personalized emails, and professional networks.2. Define, implement, and refine a robust sales process encompassing lead capture qualification nurturing conversion.3. Serve as the single point of contact (SPOC) for all assigned clientsbefore, during, and after the sale4. Coordinate with internal teams (support, tech, onboarding) to ensure successful activation and continued satisfaction5. Monitor client usage, upsell relevant features, and ensure contract renewals and retention6. Handle post-sale queries, feedback loops, and maintain long-term rapport with key decision-makers7. Evaluate CRM platforms (e.g., Salesforce, HubSpot, Zoho) and collaborate with in-house tech teams to build or customize a CRM/Lead Management System.8. Maintain real-time lead data trackinghot, cold, converted, bouncedin CRM; submit weekly pipeline reports.9. Meet or exceed monthly lead generation and sales conversion targets.10. Attend daily in-office meetings to provide updates and align on sales strategies; dedicate field time for client meetings.11. Use CRM insights and analytics to propose data-driven improvements to outreach and conversion tactics.12. Deliver polished presentations and proposals to stakeholders across technical and business roles.Required Qualifications1. Undergraduate degree or equivalent professional experience.2. Minimum 3 years in B2B sales within telecom, CPaaS, SaaS, or tech-enabled services.3. Proven track record of quota attainment in sales roles.4. Proficiency in CRM tools (Salesforce, HubSpot, Zoho, or similar) and comfort with new system implementation.5. Strong analytical skillsability to interpret CRM metrics and drive process improvements.6. Excellent communication, negotiation, and client-facing presentation abilities.7. Strong interpersonal skills with a client-first, relationship-building approach.Desired Skills1. Familiarity with SMS, Email, WhatsApp Business API, RCS, and Voice communication solutions.2. Experience managing client relationships post-sale and driving account growth3. Experience evaluating and selecting CRM platforms or configuring internal lead systems.4. Self-starter mindset with an aptitude for learning and process optimization.5. Ability to thrive in a high-pace, target-driven sales environment.Compensation & Benefits- Fixed salary: Starting from INR 30,000/month.- Lucrative performance-based commission tied to monthly targets.- Opportunity to own the CRM and lead pipeline process from the ground up.- Collaborative, high-growth environment with clear paths for professional advancement.Your impact will extend beyond salesyoull be pivotal in building and optimizing our sales infrastructure, setting the stage for scalable success.Ready to drive exceptional business development in the CPaaS space? Apply now by sending your resume and a cover letter outlining your relevant experience and skills to hiring@gobuzzmarketing.com, and join us in redefining business communications!Job Types: Full-time, PermanentPay: Starts at 30,000.00 per month + CommissionBenefits:Paid sick timePaid time offSchedule:Day shiftSupplemental Pay:Performance bonusAbility to commute/relocate:Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)Experience:total work: 3+ years (Required)Work Location: In person

Experience: 1-3 years of hands-on technical support or application support experience in telecom, CPaaS, or SaaSJob Type: Full-timeCompany OverviewWe are a leading CPaaS provider in India delivering omnichannel communication solutions - SMS, Email, WhatsApp, RCS, and Voice. Empowered by cutting-edge APIs and a client-first approach, we enable businesses to engage customers seamlessly at scale.Job DescriptionAs a Technical Support Engineer, you will champion the seamless integration and operation of our omnichannel CPaaS solutions-SMS, Email, WhatsApp, RCS, and Voice-ensuring clients harness our APIs to engage their audiences effectively. With strong communication skills and a collaborative spirit, youll partner with Product, and Engineering teams to drive continuous improvement and ensure our clients experience unparalleled reliability and performance.Position: Technical Support EngineerLocation: Bangalore, India (in-office)Education: BCA or BE in Computer Science, Information Technology, or related fieldExperience: 1-3 years in technical/application support, ideally within telecom, CPaaS, or SaaS domainsKey Responsibilities:1. Act as a point of contact (POC) for client support across all CPaaS solutions.2. Troubleshoot and resolve API integration issues using Postman, cURL, and related tools; handle webhooks and error analysis.3. Forward bug reports and feature requests to the development team; follow up on status and communicate updates to clients.4. Perform client onboarding and platform registrations (SMS, DLT, WhatsApp Business, Meta, Google Business Messaging), liaising with external platform support as needed.5. Monitor service performance and KPIs; proactively identify anomalies and escalate incidents.6. Configure and maintain DNS settings, subdomains, and SSL certificates; bonus for Lets Encrypt Certbot expertise.7. Create, update, and maintain comprehensive technical documentation and Postman API collections.8. Collaborate with cross-functional teams - Product, and Engineering to streamline support processes and implement improvements.Required Qualifications1. Bachelors degree (BCA or BE) in Computer Science, IT, or related discipline.2. 1-3 years of hands-on technical support or application support experience in telecom, CPaaS, or SaaS.3. Proficiency in RESTful APIs, JSON, and tools like Postman and cURL.4. Solid understanding of networking concepts (DNS, IP address, HTTP, TCP/UDP, firewalls).5. Excellent verbal and written communication skills; client-facing experience.6. Familiarity with web development languages and frameworks (e.g., JavaScript, Node.js, React) is a plus.Desirable Skills1. Prior exposure to DLT registration and telecom compliance processes.2. Knowledge of webhooks, callback URL configurations, and security best practices.3. Hands-on experience with DNS configuration and SSL certificate management (Lets Encrypt Certbot).Ready to drive exceptional customer experiences in the CPaaS space? Apply now by sending your resume and a cover letter outlining your relevant experience and skills to hiring@gobuzzmarketing.com, and join us in redefining business communications!Job Types: Full-time, PermanentPay: 20,000.00 - 30,000.00 per monthBenefits:Paid sick timePaid time offSchedule:Day shiftSupplemental Pay:Performance bonusAbility to commute/relocate:Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)Experience:total work: 1-3 years (Required)Work Location: In person