Team Leader Operations

Intelemark Solutions

Shift Timingd- US shift

Primary Duties and Responsibilities

1. Leadership

Provide vision to guide the development of the team

Identify, assess, and inform the Team Manager of internal and external issues that affect the team

Foster effective team work between the team members

2. Operations

Oversee the efficient and effective day-to-day operation of the dispatch floor

Assist the Team Manager in everyday operations

Ensure that policies and standard operation procedures are being followed and understood

3. People

Coach and mentor as appropriate to improve performance of the team

Encourage and provide training for professional growth among team members

Maintain a positive, healthy and safe work environment

Monitor the performance of team members on an on-going basis and share findings with the Team Manager

4. Strategic Planning

Work with the Team Leader to implement the approved Center Strategic Plan focused on Center growth and continuous improvement

5. Training and Development

Provide mentoring to the team members to foster their skills development.

Assist Team Leaders in assessing training needs, developing and implementing training plans the team members

Ensure team members stay up to date on systems, tools and processes including but not limited to on Call communication, Program knowledge & Compliance.

Qualifications

1. Education

High School Diploma or Graduation

ledge, skills and abilities

Knowledge of leadership and management principles

Some knowledge of human resources management

Ability to counsel and coach team members

Good communications skills

Time management and organizational skills

Active listening

iciency in the use of computers for:

MS Office

Internet/Intranet/E-mail

Data Research

4. Experience

BPO/RPO experience shall be an added advantage

Experience : 2 - 7 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Team Leader Operations

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India