Hiring For Team Leader Inbound Process

• Must have minimum 2 years of experience as a Team Leader in BPO customer support.

• Manage Day to day activities of the team and Motivate agents in a monotonous job Environment.

• Team Handling, Team Management, Daily Reports, Attrition Control, Escalation Management and Other SLA, KPIs and KRAs of the Team.

• Ensure daily meet of service level & Shrinkage.

• Conduct Huddles pre and post Shift

• Should have hands on experience in team management & KPIs like AHT, Shrinkage, Attrition, Occupancy, NPS/Csat & Dsat Calculations

• Experience in Banking process in BPO will be a good to the current hiring process.

• Should be Good communication skills in English and Any South Indian Language.

• Should be graduated in any Stream.

• 6 days of work.

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office