Hiring For Team Leader Inbound Process

Conneqt Business Solution

2 - 4 Years
2 Openings
2.0 - 3.5 Lac/Yr
Face-to-Face interview
Bangalore - Bommanahalli, Bangalore

Key Skills

Sales Team Management Team Handling Team Leading Floor Management Team Leader Team Coordination

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Job Description

• must have minimum 2 years of experience as a team leader in bpo customer support.

• manage day to day activities of the team and motivate agents in a monotonous job environment.

• team handling, team management, daily reports, attrition control, escalation management and other sla, kpis and kras of the team.

• ensure daily meet of service level & shrinkage.

• conduct huddles pre and post shift

• should have hands on experience in team management & kpis like aht, shrinkage, attrition, occupancy, nps/csat & dsat calculations

• experience in banking process in bpo will be a good to the current hiring process.

• should be good communication skills in english and any south indian language.

• should be graduated in any stream.

• 6 days of work.