Direct Walk-In For Team Leader

Digisoultech Private Limited

job title: amazon seller support team leader

we are seeking an experienced team leader to lead our amazon seller support team. the successful candidate will be responsible for overseeing a team of support agents, ensuring excellent customer service, and driving team performance to meet sales and customer satisfaction targets.

key responsibilities:

1. team management: lead, motivate, and develop a team of support agents to achieve sales and customer satisfaction targets.

2. customer service: ensure excellent customer service is provided to amazon sellers, resolving complex issues and escalations.

3. performance management: monitor and analyze team performance metrics, identifying areas for improvement and implementing strategies to drive results.

4. process improvement: identify opportunities to improve processes and procedures, implementing changes to increase efficiency and effectiveness.

5. training and development: develop and implement training programs to enhance team skills and knowledge.

6. communication: collaborate with cross-functional teams, including amazon, to resolve issues and drive business results.

requirements:

1. experience: 2+ years of experience in a leadership role, preferably in customer support or sales.

2. amazon knowledge: strong understanding of amazon seller policies and procedures.

3. leadership skills: proven ability to lead and motivate high-performing teams.

4. communication skills: excellent verbal and written communication skills.

5. analytical skills: strong analytical and problem-solving skills.

• Experience

  1 - 5 Years

• No. of Openings

  02

• Education

  Higher Secondary, B.A, B.C.A, B.Com, B.Sc

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  3rd floor amrawati complex, lalpur, ranchi-834001