Direct Walk-In For Team Leader

Digisoultech Private Limited

Job Title: Amazon Seller Support Team Leader

We are seeking an experienced Team Leader to lead our Amazon Seller Support team. The successful candidate will be responsible for overseeing a team of support agents, ensuring excellent customer service, and driving team performance to meet sales and customer satisfaction targets.

Key Responsibilities:

1. Team Management: Lead, motivate, and develop a team of support agents to achieve sales and customer satisfaction targets.

2. Customer Service: Ensure excellent customer service is provided to Amazon sellers, resolving complex issues and escalations.

3. Performance Management: Monitor and analyze team performance metrics, identifying areas for improvement and implementing strategies to drive results.

4. Process Improvement: Identify opportunities to improve processes and procedures, implementing changes to increase efficiency and effectiveness.

5. Training and Development: Develop and implement training programs to enhance team skills and knowledge.

6. Communication: Collaborate with cross-functional teams, including Amazon, to resolve issues and drive business results.

Requirements:

1. Experience: 2+ years of experience in a leadership role, preferably in customer support or sales.

2. Amazon Knowledge: Strong understanding of Amazon seller policies and procedures.

3. Leadership Skills: Proven ability to lead and motivate high-performing teams.

4. Communication Skills: Excellent verbal and written communication skills.

5. Analytical Skills: Strong analytical and problem-solving skills.

• Experience

  1 - 5 Years

• No. of Openings

  02

• Education

  Higher Secondary, B.A, B.C.A, B.Com, B.Sc

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  3rd floor amrawati complex, lalpur, ranchi-834001