• To welcome the guests and seat them with care (pulling the table or chairs etc)
• To provide a friendly, courteous and professional service at all times
• To recognize guests and to remember the names of the regulars and to be in constant communication with managers
• To follow our standards with respect to offering the menu, serving drinks, punching orders in the pos etc
• To follow our sequence of service diligently (see order of service manual)
• To be aware of return times and to maintain ongoing communication with your manager
• To escort the guest to their destinations ( table, bathroom, exit etc)
• To pass guest messages to managers
• To ensure that all the necessary stock is being replenished during the shift
• To set and re-set tables
• To clean tools and work surfaces you use (blue clothes, sinks, shelves and surfaces, cupboards etc)
• To clean and dry spillages ensuring red caution sign is displayed
• To welcome and bid farewell to the guests
• To check menus and bill trays
• To handle pass operations