Spa Receptionist

Aellure Entertainment and Wellness Private Limited

Job Description

Provide guidance to clients on the procedures at the spa

Answer telephone calls and provide accurate information to clients

Keep the reception area clean and conducive for clients as they wait for their turn to be attended too

Introduce new beauty products to clients and educate them on their uses and benefits

Keep clients updated on currently available promotions and discounts in services offered in the Spa

Process payments from clients for services ordered from the spa

Keep register of long and existing clients for them to enjoy benefits given to loyal customers

Give appointments to clients on specific days

Open and close the spa at the appropriate time

Ensure that the front desk is clean and organized for free movement

Assist in getting client feedback on level of services delivered in order to improve on service delivery

Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments

Assist in developing promotional events, which focus on increasing the clientele of the spa

Manage the visitor register to keep record of people who visit the spa on a daily basis

Receive customer complaints and feedback and direct them to appropriate offices for resolution.

Auditing of stock.

Skill

Good human relations.

Excellent phone etiquette.

Excellent multitasking skills to successfully handle several assignments together

Excellent communication skills needed for effective discussions with clients to promote the spas products and services to them.

Experience : 2 - 5 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Spa Receptionist

Industry Type : Media / Entertainment / Broadcasting

Gender : Female

Job Country : India