Spa Receptionist Job Vacancies in Mumbai

We are looking for a dedicated Spa Receptionist to join our team in Mumbai. In this role, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a welcoming atmosphere.**Key Responsibilities:**- **Greeting Clients:** Welcome guests warmly as they arrive, creating a pleasant first impression and setting a positive tone for their visit.- **Booking Appointments:** Manage the scheduling of spa services and treatments, ensuring accurate bookings and addressing any changes efficiently.- **Answering Calls and Inquiries:** Respond to phone calls and messages promptly, providing information about services and handling any questions or concerns from clients.- **Payments and Transactions:** Process payments for services, ensuring accuracy in billing and providing clients with receipts.- **Maintaining Cleanliness:** Ensure the reception area is clean and organized, contributing to a professional and inviting environment for clients.- **Supporting Staff:** Assist spa therapists and technicians as needed, helping to maintain smooth operations and positive client experiences.**Required Skills and Expectations:**- Strong communication skills to interact effectively with clients and colleagues.- Good customer service skills, with a friendly and attentive approach to client needs.- Basic computer skills for managing appointment systems and handling payment transactions.- Ability to work in a fast-paced environment, managing multiple tasks efficiently.- A positive attitude and willingness to learn about spa services and products.- Must be female and have completed at least the 10th grade in education. This is a full-time position and requires working from the office. Join us to create a soothing and enjoyable experience for our guests!

Someone Who Has Reception Knowledge or Has Knowledge About Therapy

11;45 am to 9:15 pm job for six days a week. Weekends and national holiday is compulsory working. Fluent in english and should have basic computer knowledge

Job Description Provide guidance to clients on the procedures at the spa Answer telephone calls and provide accurate information to clients Keep the reception area clean and conducive for clients as they wait for their turn to be attended too Introduce new beauty products to clients and educate them on their uses and benefits Keep clients updated on currently available promotions and discounts in services offered in the Spa Process payments from clients for services ordered from the spa Keep register of long and existing clients for them to enjoy benefits given to loyal customers Give appointments to clients on specific days Open and close the spa at the appropriate time Ensure that the front desk is clean and organized for free movement Assist in getting client feedback on level of services delivered in order to improve on service delivery Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments Assist in developing promotional events, which focus on increasing the clientele of the spa Manage the visitor register to keep record of people who visit the spa on a daily basis Receive customer complaints and feedback and direct them to appropriate offices for resolution. Auditing of stock.Skill Good human relations. Excellent phone etiquette. Excellent multitasking skills to successfully handle several assignments together Excellent communication skills needed for effective discussions with clients to promote the spas products and services to them.