Aellure Entertainment and Wellness Private Limited

Andheri, Mumbai

Job Description Provide guidance to clients on the procedures at the spa Answer telephone calls and provide accurate information to clients Keep the reception area clean and conducive for clients as they wait for their turn to be attended too Introduce new beauty products to clients and educate them on their uses and benefits Keep clients updated on currently available promotions and discounts in services offered in the Spa Process payments from clients for services ordered from the spa Keep register of long and existing clients for them to enjoy benefits given to loyal customers Give appointments to clients on specific days Open and close the spa at the appropriate time Ensure that the front desk is clean and organized for free movement Assist in getting client feedback on level of services delivered in order to improve on service delivery Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments Assist in developing promotional events, which focus on increasing the clientele of the spa Manage the visitor register to keep record of people who visit the spa on a daily basis Receive customer complaints and feedback and direct them to appropriate offices for resolution. Auditing of stock.Skill Good human relations. Excellent phone etiquette. Excellent multitasking skills to successfully handle several assignments together Excellent communication skills needed for effective discussions with clients to promote the spas products and services to them.