SIP Software Support

Denovolab

As a technical support/helpdesk employee, youll be monitoring and maintaining the systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, or email issues, youll be the first person employees will come to.

Tasks can include installing and configuring our software, diagnosing hardware/software faults and solving technical problems, either over the phone or email or live chat.

As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.

You will work for software providing after-sales support .

Some tasks you may be involved in include:

Working with customers to identify problems and advising on the solution

Logging and keeping records of customer queries

Analyze call logs so you can spot common trends and underlying problems

Updating self-help documents so customers can try to fix problems themselves

Testing and fixing faulty features

Analyze SIP trace

You should have the following technical experience:

Linux and being able to install software and Troubleshoot on Linux

SIP trace and understanding of SIP protocol

Experience in multiple class4 SoftSwitch vendor

Experience in SQL

Experience : 1 - 3 Years

No. of Openings : 4

Education : B.Tech/B.E

Role : SIP Software Support

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India