Service Support Coordinator

A-1 Fence Products

1. Issuing work orders to the plant timely

2. Timely issuing Purchase orders to the vendors and clearing bills

3. Timely issuing service invoice and regularly follow up for payments (Outstanding)

4. Timely follow & co-ordination (Internal , External) till dispatch of material & later.

5. Document and escalate customer issues to appropriate internal teams for resolution.

6. Provide information about products and services offered by the company

7. Assist customers with account management and billing inquiries

8. Maintaining and preparing data for periodic reviews

9. Timely collecting, maintaining and submitting appropriate/required Compliance documents

10. Collection customer satisfaction/job completion reports.

11. Tacking of AMC schedule for sending service engineers on time

12. Meet performance metrics related to customer service, productivity, and quality

13. Making courtesy calls to customer to check on the product performance

14. Track engineers attendance and expense

Experience : 0 - 6 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Service Support Coordinator

Industry Type : Manufacturing / Production / Quality

Gender : [ Male / Female ]

Job Country : India