Service Manager

Digi2L

Join Our Team as a Service Manager/ Asst. Manager at Digi2L!

Digi2L is an early start-up and a tech-enabled online platform headquarter in Mumbai. We are an early start-up with a vision to unlock India's potential in the used appliance market. Our innovative Customer Ready, Price Ready, Payment Ready approach simplifies appliances disposal and offers optimal value. Through our Smart Sell initiative, customers effortlessly sell used appliances and enjoy a guaranteed buyback of used appliances within 5 years in our Assured Buyback plan.

Role Description :

This is a full-time on-site role located in Mumbai for a Service Manager/ Asst. Manager. The Service Manager/ Asst. Manager will be responsible for ensuring customer satisfaction by coordinating with area service engineers, managing service calls, and ensuring smooth operations management. The Service Manager/ Asst. Manager will also be responsible for communication with all stakeholders and providing excellent customer service.

Qualifications :

Education: ITI/Diploma/Technical Graduate with 4+ years of experience in Consumer Durable/D2H industry.

Management Experience: Previous experience managing field engineers, retail stores, or service centers is a significant advantage.

Technical Knowledge: A good understanding of the technical features of consumer appliances is essential.

Organizational Skills: Excellent organizational and leadership abilities to effectively manage service operations.

Communication Skills: Exceptional communication and interpersonal skills to collaborate effectively with teams and customers.

If you're ready to take on this exciting challenge and make a meaningful impact on our service operations, we encourage you to apply. Join us in delivering exceptional service and building a brighter future for our customers.

Experience : 2 - 10 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Service Manager

Industry Type : Consumer Durables / Home appliance

Gender : [ Male / Female ]

Job Country : India