Mechanical Maintenance After Sales Service Field Service Service Engineer BMS Engineer Commissioning Engineer Fire Alarm System Fire Alarm Technician BMS Commissioning Engineer Mechanical Technician
IMMEDIATE JOINEE
SYSTEM KNOWLEDGE - ELV Systems, LV Systems, BMS Systems, Fire Alarm System, Public Address System, Security System, CCTV ETC.
JOB ROLE:
Carry out solely or assist in commissioning of Project
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits and Service Level Agreements
Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Take over commissioning of ongoing Project and Takeover After Sales from Projects Dept.
Ensure AMC conversion of Projects commissioned under his supervision.
Should complete any related assignments given by the Reporting Head/HOD.
Experience : 1 - 5 Years
No. of Openings : 2
Education : Diploma, B.Tech/B.E
Role : Service Engineer
Industry Type : Engineering / Cement / Metals
Gender : Male
Job Country : India
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