Service Coordinator

Magnatek enterprises

Addresses and resolves Customer issues and complaints.

? Answering incoming calls as well as email messages.

? Report problems and unresolved issues to Service Head or Director.

? Provide outstanding customer service to improve customer satisfaction and relationship. Whatsapp latest Cv

? Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.

? Alert customers on shipping in advance by Mail.

? Provide quotations in response to customers requests by Mail.

? Maintain database of customer sales order and invoicing records and Service complaints in CRM.

? Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement.

? To get OT dimensions from the Hospital through e-mail before the OT Light Installation.

? To check with BMEs for the OT Availability for attending the Installation/Service complaints.

? Track the shipments and informing the customers about the same. (Gati/DTDC/Professional)

? Arrange Service Technicians to attend for the Installations and services.

? To Prepare Tour Expenses sheets for the Service Technician.

? Arranging Bus/Train Tickets to the Service Technicians/Sales Team.

? Tour Plans to be done for the Service Technicians

? Hotel Bookings for Exhibitions for Service Technicians.

? To prepare Installation Reports and Technical Checklist for the dispatches made.

? Arranging Transport for local deliveries.

? To analyze the service reports if warranty check /Invoice/Installation, If it is out of warranty get PO and arrange service.

? Follow-up with Customer for the sent Proforma invoice to get Released.

Experience : 0 - 3 Years

No. of Openings : 02

Education : Professional Degree, Any Bachelor Degree

Role : Service Coordinator

Industry Type : Hospitals / Medical / Healthcare Equipments

Gender : [ Male / Female ]

Job Country : India