Service Coordinator

Magnatek enterprises

addresses and resolves customer issues and complaints.

? answering incoming calls as well as email messages.

? report problems and unresolved issues to service head or director.

? provide outstanding customer service to improve customer satisfaction and relationship. whatsapp latest cv

? handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.

? alert customers on shipping in advance by mail.

? provide quotations in response to customer’s requests by mail.

? maintain database of customer sales order and invoicing records and service complaints in crm.

? oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement.

? to get ot dimensions from the hospital through e-mail before the ot light installation.

? to check with bme’s for the ot availability for attending the installation/service complaints.

? track the shipments and informing the customers about the same. (gati/dtdc/professional)

? arrange service technician’s to attend for the installations and services.

? to prepare tour expenses sheets for the service technician.

? arranging bus/train tickets to the service technicians/sales team.

? tour plan’s to be done for the service technicians

? hotel bookings for exhibitions for service technicians.

? to prepare installation reports and technical checklist for the dispatches made.

? arranging transport for local deliveries.

? to analyze the service reports if warranty check /invoice/installation, if it is out of warranty get po and arrange service.

? follow-up with customer for the sent proforma invoice to get released.

• Experience

  0 - 3 Years

• No. of Openings

  02

• Education

  Any Bachelor Degree, Professional Degree

• Role

  Service Coordinator

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office