Service Advisor

AK Motors

duties and responsibilities

* attending customers, opening job card on tablet as per discussion with customers.

* vehicle tracking providing timely updates to the customers

* vehicle delivery with clear precise invoice along with a detailed explanation.

* job card closing preparing invoice

* briefing customers on the new service experience

* explaining services after delivery app facilities on call.

* technical coordination with regards to repairs along with customer coordination explaining him the technicalities prior to service.

* ensure vehicle cleanliness protection through the application of protective covers like fender cover, seat cover etc.

* provide a road test along with the customer during receiving and delivery

* provide clear cost estimate and update customer if any changes.

* collecting payments depositing it to the cashier

* taking instant feedback from the customer at the time of delivery.

* escorting customer to the vehicle.

* post service follow up with the customers on the 3rd day

* take all necessary actions to resolve customer complaints within 48 hours skills skills

* superior written and verbal communication skills.

* efficient product knowledge.

* should be very patient and should possess good listening and understanding skills.

* documentation skills, good listening skills, resolving conflict, analyzing information multi - tasking.

* self - motivated and flexible to work with negligible supervision.

job types: full-time, walk-in

salary: ₹10, - ₹15, per month

covid-19 considerations:

all social guidelines in place

• Experience

  3 - 8 Years

• No. of Openings

  1

• Education

  Diploma, Advanced/Higher Diploma

• Role

  Service Advisor

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office