Fresher hiring for Service Advisor

1. Customer Interaction & Service Booking

• Greet customers and understand their service requirements.

• Create job cards with accurate customer complaints and vehicle details.

• Provide guidance on service packages, AMC, and recommended maintenance.

• Schedule service appointments and manage daily booking flow.

2. Vehicle Inspection & Diagnosis

• Perform preliminary inspection of the motorcycle.

• Identify visible issues and note them in the job card.

• Coordinate with technicians for detailed diagnosis.

• Communicate estimated cost and time to the customer.

3. Job Monitoring & Workshop Coordination

• Allocate jobs to technicians and ensure workflow runs smoothly.

• Track progress of each vehicle in the workshop.

• Ensure genuine parts availability; raise parts requests where needed.

• Maintain coordination between technicians, parts department, and washing area.

4. Customer Communication

• Provide regular updates to customers about vehicle status.

• Call customers if additional repairs are required and take approval.

• Explain invoice details, performed work, and replaced parts during delivery.

5. Quality Check & Vehicle Delivery

• Conduct final quality check with technician before delivery.

• Ensure all complaints have been resolved.

• Deliver vehicle to customer with proper explanation of work done.

• Get customer signature on job card and handover invoice.

6. Documentation & Reporting

• Maintain daily service records (invoices, job cards, pending jobs).

• Ensure proper billing and warranty claim documentation.

• Follow Royal Enfield/brand SOPs for service process and reports.

7. Customer Satisfaction & Follow-up

• Ensure high CSI (Customer Satisfaction Index) scores.

• Make post-service follow-up calls.

• Handle customer complaints calmly and resolve issues.

8. Sales of Service Products

• Upsell AMC, extended warranty, accessories, lubricants, and service packages professionally.

• Assist in reaching service centre monthly targets.

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  12th Pass

• Role

  Service Advisor

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Royal Enfiled service centre