Fresher hiring for Service Advisor

1. customer interaction & service booking

• greet customers and understand their service requirements.

• create job cards with accurate customer complaints and vehicle details.

• provide guidance on service packages, amc, and recommended maintenance.

• schedule service appointments and manage daily booking flow.

2. vehicle inspection & diagnosis

• perform preliminary inspection of the motorcycle.

• identify visible issues and note them in the job card.

• coordinate with technicians for detailed diagnosis.

• communicate estimated cost and time to the customer.

3. job monitoring & workshop coordination

• allocate jobs to technicians and ensure workflow runs smoothly.

• track progress of each vehicle in the workshop.

• ensure genuine parts availability; raise parts requests where needed.

• maintain coordination between technicians, parts department, and washing area.

4. customer communication

• provide regular updates to customers about vehicle status.

• call customers if additional repairs are required and take approval.

• explain invoice details, performed work, and replaced parts during delivery.

5. quality check & vehicle delivery

• conduct final quality check with technician before delivery.

• ensure all complaints have been resolved.

• deliver vehicle to customer with proper explanation of work done.

• get customer signature on job card and handover invoice.

6. documentation & reporting

• maintain daily service records (invoices, job cards, pending jobs).

• ensure proper billing and warranty claim documentation.

• follow royal enfield/brand sops for service process and reports.

7. customer satisfaction & follow-up

• ensure high csi (customer satisfaction index) scores.

• make post-service follow-up calls.

• handle customer complaints calmly and resolve issues.

8. sales of service products

• upsell amc, extended warranty, accessories, lubricants, and service packages professionally.

• assist in reaching service centre monthly targets.

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  12th Pass

• Role

  Service Advisor

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Royal Enfiled service centre