Kenith Motor LLP

Sethi Colony, Jaipur

1. Customer Interaction & Service Booking Greet customers and understand their service requirements. Create job cards with accurate customer complaints and vehicle details. Provide guidance on service packages, AMC, and recommended maintenance. Schedule service appointments and manage daily booking flow.2. Vehicle Inspection & Diagnosis Perform preliminary inspection of the motorcycle. Identify visible issues and note them in the job card. Coordinate with technicians for detailed diagnosis. Communicate estimated cost and time to the customer.3. Job Monitoring & Workshop Coordination Allocate jobs to technicians and ensure workflow runs smoothly. Track progress of each vehicle in the workshop. Ensure genuine parts availability; raise parts requests where needed. Maintain coordination between technicians, parts department, and washing area.4. Customer Communication Provide regular updates to customers about vehicle status. Call customers if additional repairs are required and take approval. Explain invoice details, performed work, and replaced parts during delivery.5. Quality Check & Vehicle Delivery Conduct final quality check with technician before delivery. Ensure all complaints have been resolved. Deliver vehicle to customer with proper explanation of work done. Get customer signature on job card and handover invoice.6. Documentation & Reporting Maintain daily service records (invoices, job cards, pending jobs). Ensure proper billing and warranty claim documentation. Follow Royal Enfield/brand SOPs for service process and reports.7. Customer Satisfaction & Follow-up Ensure high CSI (Customer Satisfaction Index) scores. Make post-service follow-up calls. Handle customer complaints calmly and resolve issues.8. Sales of Service Products Upsell AMC, extended warranty, accessories, lubricants, and service packages professionally. Assist in reaching service centre monthly targets.