Urgent Requirement For Service Advisor Fresher

Key Responsibilities

Customer Interaction: Greeting customers and conducting an initial inspection of the product (., checking a car for dents or an electronic device for physical damage).

Job Card Creation: Writing clear and accurate Service Orders or Job Cards so technicians know exactly what to fix.

Cost Estimation: Calculating the cost of parts and labor and getting the customer-s approval before starting the work.

Technical Translation: Explaining complex technical problems to customers in simple, non-technical language.

Status Updates: Keeping the customer informed about the progress of their repair via phone or email.

Upselling: Suggesting additional necessary maintenance or accessories (., While we are fixing the PCB, would you like to upgrade the housing for better heat dissipation?).

Final Handover: Explaining the final invoice to the customer and ensuring they are satisfied with the work done.

🛠️ Required Skills

Communication: Strong verbal skills to handle both happy and frustrated customers.

Technical Literacy: You don't need to be a technician, but you must understand how the product works (., understanding PCB components or engine parts).

Sales Ability: A good Service Advisor knows how to recommend services that add value to the customer and revenue to the company.

Organization: Managing multiple customers and repair orders simultaneously without getting confused.

• Experience

  0 - 2 Years

• No. of Openings

  3

• Education

  Diploma (Mechanical)

• Role

  Service Advisor

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Impact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery