Manage day-to-day operations of the salon including opening and closing procedures, staff behaviour, and customer intake procedures
Lead the salon staff team in providing excellent services and maximising salon profit.
Develop a growth strategy focused both on financial gain and customer satisfaction.
Conduct research to identify new markets and customer needs.
Promote the company’s products/services addressing or predicting clients’ objectives.
Provide trustworthy feedback and after-sales support.
Build long-term relationships with new and existing customers.
Increasing the value of current customers while attracting new ones.
Develop entry-level staff into valuable service providers.
Reporting on successes and areas needing improvement.
Schedule staff to ensure adequate coverage for the salon's needs.
Resolve customer complaints and provide solutions to staff disputes
Account for and report the profits and expenses of the salon.
Prepare and maintain sales, inventory, and customer reports.
Manage inventory salon products by maintaining records of stock quantities on hand and order replacement items.