* manage day-to-day operations of the salon including opening and closing procedures, staff behaviour, and customer intake procedures
* lead the salon staff team in providing excellent services and maximising salon profit.
* develop a growth strategy focused both on financial gain and customer satisfaction.
* conduct research to identify new markets and customer needs.
* promote the company’s products/services addressing or predicting clients’ objectives.
* provide trustworthy feedback and after-sales support.
* build long-term relationships with new and existing customers.
* increasing the value of current customers while attracting new ones.
* develop entry-level staff into valuable service providers.
* reporting on successes and areas needing improvement.
* schedule staff to ensure adequate coverage for the salon's needs.
* resolve customer complaints and provide solutions to staff disputes
* account for and report the profits and expenses of the salon.
* prepare and maintain sales, inventory, and customer reports.
* manage inventory salon products by maintaining records of stock quantities on hand and order replacement items.