Sales & Service Engineer

📞 Sales Service Representative Job Description

This job description is designed for a role that combines elements of sales support and customer service. It focuses on assisting customers with their needs, solving problems, and identifying opportunities to sell or upsell products/services.

You will need to customize the bracketed information to fit your company's product, industry, and required software.

Summary

We are seeking a highly motivated and customer-focused Sales Service Representative to act as the primary point of contact for customer inquiries, product support, and order processing. This role is crucial for ensuring customer satisfaction and maximizing sales opportunities through exceptional service and relationship building.

🔑 Key Responsibilities

Customer Support & Problem Resolution:

Respond promptly to customer inquiries via phone, email, and chat regarding orders, products, billing, and service issues.

Diagnose and resolve customer problems effectively and efficiently, escalating complex issues to the appropriate department when necessary.

Maintain a high level of product knowledge to provide accurate information and solutions.

Sales Support & Order Management:

Process customer orders, returns, and exchanges accurately and in a timely manner using the [Insert specific system, ., ERP, POS] system.

Follow up on outstanding quotes and pending orders to drive completion.

Work closely with the Sales Team to ensure seamless service delivery and communication.

Relationship Building & Upselling:

Identify opportunities to introduce customers to additional products, services, or upgrades (upselling/cross-selling) based on their needs.

Build and maintain strong, long-lasting customer relationships to promote loyalty and repeat business.

Documentation & Reporting:

Accurately log all customer interactions, sales activities, and resolution details in the CRM (Customer Relationship Management) system (., [Insert specific CRM, ., Salesforce, HubSpot]).

Provide feedback to management on customer trends, issues, and potential product improvements.

✨ Qualifications and Skills

Required

Education: High school diploma or equivalent; an Associate's or Bachelor's degree is preferred.

Experience: [Insert Number] years of experience in customer service, sales support, or a call center environment.

Communication: Excellent verbal and written communication skills with a professional and empathetic phone demeanor.

Software Proficiency: Proficient in Microsoft Office Suite and experience using a CRM system.

Preferred

Industry Knowledge: Previous experience in the [Insert Industry, ., Telecom, E-commerce, Financial Services] sector.

Technical Skills: Ability to quickly learn and navigate technical product information or specialized company software.

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Sales & Service Engineer

• Industry Type

  Industrial Products / Heavy Machinery

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner