Sales & Service Engineer Job Vacancies in Nashik

Sales Service Representative Job DescriptionThis job description is designed for a role that combines elements of sales support and customer service. It focuses on assisting customers with their needs, solving problems, and identifying opportunities to sell or upsell products/services.You will need to customize the bracketed information to fit your company's product, industry, and required software.SummaryWe are seeking a highly motivated and customer-focused Sales Service Representative to act as the primary point of contact for customer inquiries, product support, and order processing. This role is crucial for ensuring customer satisfaction and maximizing sales opportunities through exceptional service and relationship building. Key ResponsibilitiesCustomer Support & Problem Resolution:Respond promptly to customer inquiries via phone, email, and chat regarding orders, products, billing, and service issues.Diagnose and resolve customer problems effectively and efficiently, escalating complex issues to the appropriate department when necessary.Maintain a high level of product knowledge to provide accurate information and solutions.Sales Support & Order Management:Process customer orders, returns, and exchanges accurately and in a timely manner using the [Insert specific system, e.g., ERP, POS] system.Follow up on outstanding quotes and pending orders to drive completion.Work closely with the Sales Team to ensure seamless service delivery and communication.Relationship Building & Upselling:Identify opportunities to introduce customers to additional products, services, or upgrades (upselling/cross-selling) based on their needs.Build and maintain strong, long-lasting customer relationships to promote loyalty and repeat business.Documentation & Reporting:Accurately log all customer interactions, sales activities, and resolution details in the CRM (Customer Relationship Management) system (e.g., [Insert specific CRM, e.g., Salesforce, HubSpot]).Provide feedback to management on customer trends, issues, and potential product improvements. Qualifications and SkillsRequiredEducation: High school diploma or equivalent; an Associate's or Bachelor's degree is preferred.Experience: [Insert Number] years of experience in customer service, sales support, or a call center environment.Communication: Excellent verbal and written communication skills with a professional and empathetic phone demeanor.Software Proficiency: Proficient in Microsoft Office Suite and experience using a CRM system.PreferredIndustry Knowledge: Previous experience in the [Insert Industry, e.g., Telecom, E-commerce, Financial Services] sector.Technical Skills: Ability to quickly learn and navigate technical product information or specialized company software.

Hospital Critical equipment sales and service

Full Job description :Opportunity for ITI / Diploma qualified Engineer with hands on experience of repair & maintenance of battery operated MHE used in Warehouses (e.g. Stacker, Pallet Truck, Battery Forklift, Diesel Forklift, Reach Truck & tow truck), with knowledge and experience of executing maintenance activities at customer site independently, problem solving ability with optimal cost to customer.We are seeking a skilled and dedicated Service Engineer with expertise in MHE maintenance to join our team. The Service Engineer will play a crucial role in ensuring the operational efficiency and safety. The successful candidate will be responsible for conducting service check-ups, performing preventive maintenance, executing repairs, attending breakdown and maintaining accurate documentation. This role involves working from our office as well as regular site visits.Responsibilities : # Attend assigned service calls at customer site# Identify faults & provide solution independently using skills & experience# Regular Preventive and routine Maintenance service work at customer site# Attend assigned breakdown complaint# Identify spares required if any and recommend# Provide comprehensive feedback of service work to technical team.# Conduct regular service check-ups, diagnostics, and repairs on various MHE at client sites.# Collaborate with clients to understand maintenance needs and provide effective solutions.# Execute preventive maintenance plans, ensuring timely completion of tasks and adherence to maintenance schedules.# Conduct monthly audits of MHE conditions and identify areas for improvement or repair.# Provide technical guidance and support to clients on operation and maintenance best practices.# Maintain accurate records of maintenance activities, repairs, and services performed.#Daily / Weekly reporting to reporting manager on the progress of tasks assigned for the assigned area / customer base# Keep up-to-date with industry trends

Key ResponsibilitiesPerform preventive, predictive, and breakdown maintenance of electrical systems and equipmentMaintain and troubleshoot LT panels, HT panels, MCCs, PCCs, VFDs, PLC-controlled systemsEnsure proper functioning of motors, transformers, generators, UPS, and DG setsConduct routine inspections and maintain maintenance schedulesDiagnose and rectify electrical faults to minimize machine downtimeCoordinate with production and maintenance teams for smooth operationsEnsure compliance with electrical safety standards, statutory regulations, and company SOPsMaintain maintenance logs, breakdown reports, and spare parts recordsSupport installation and commissioning of new electrical equipmentImplement energy-saving initiatives and improve electrical efficiencySkills & CompetenciesStrong knowledge of industrial electrical systemsHands-on experience with control panels, wiring diagrams, and schematicsKnowledge of PLC basics, VFD programming, and automation systems (preferred)Understanding of electrical safety standards, LOTO, and statutory complianceAbility to troubleshoot under pressure and work in shift operationsGood communication and coordination skillsPreferred CertificationsElectrical Supervisor / Wireman LicenseSafety Training / EHS CertificationHT License (if applicable)Key Performance Indicators (KPIs)Reduction in unplanned breakdownsPreventive maintenance complianceEquipment uptime and reliabilitySafety audit scoresEnergy efficiency improvementsCompensation & BenefitsSalary: As per industry standardsOvertime / Shift Allowance (if applicable)PF, ESIC, Insurance & Leave benefits

Core Responsibilities1. Advanced Technical Expertise & TroubleshootingComplex Diagnostics: Lead the diagnosis and resolution of the most difficult and chronic technical problems, particularly those requiring in-depth knowledge of complex electrical, mechanical, or automated systems.Specialized Service: Perform advanced installation, commissioning, maintenance, and modification of high-value or specialized equipment/systems.Root Cause Analysis (RCA): Conduct detailed failure analysis and implement long-term corrective actions to prevent recurrence.2. Leadership and MentorshipTeam Guidance: Mentor, train, and provide technical guidance to junior Service Engineers and Field Technicians, helping them develop their skills.Workflow Management: Schedule and supervise service projects, ensuring efficient allocation of resources and adherence to project timelines and budget.Quality Assurance: Oversee the quality of all service work performed by the team, ensuring compliance with industry standards and regulatory requirements.3. Client Management and Business DevelopmentKey Account Support: Act as the primary technical point of contact for critical clients and key accounts, managing client expectations and ensuring high satisfaction levels.Service Contract Management: Identify opportunities for upselling service contracts, spare parts, or equipment upgrades, assisting the sales team in technical proposals.Reporting and Communication: Prepare detailed technical and service reports for both management and clients, clearly communicating complex technical information and solutions.

Core Responsibilities1. Technical Service & MaintenanceInstallation and Commissioning: Install, configure, and commission new equipment and systems at client sites according to specifications and safety standards.Troubleshooting & Repair: Diagnose and resolve complex technical issues, breakdowns, and malfunctions on-site or remotely.Preventive Maintenance (PM): Schedule and execute routine maintenance checks to ensure equipment optimal performance and longevity, minimizing downtime.Documentation: Maintain detailed records of service calls, repairs performed, parts used, and technical issues encountered.2. Customer & CommunicationClient Support: Serve as the primary technical point of contact for clients, providing technical support and guidance.Training: Provide hands-on training to client personnel on the proper operation, basic maintenance, and safety procedures for the equipment.Feedback & Improvement: Gather client feedback on product performance and report findings to the engineering or sales teams for product improvement.3. Operational & QualityInventory Management: Manage and track spare parts and tools inventory necessary for service and repair tasks.Compliance: Ensure all work adheres to company policies, industry standards, and relevant safety regulations.Reporting: Prepare comprehensive service reports and communicate status updates on complex issues to internal management and the client.