identifies business opportunities by identifying prospects.
● sells products by establishing contact and developing relationships with prospects,
recommending solutions.
● outbound calling on data collected through lead generation activities / secondary data sources.
● daily follow-ups on older leads and work on new leads.
● maintains quality service by establishing and enforcing organization standards.
● must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.
● inbound calling for customer service.
● identify and assess customers’ needs to achieve satisfaction.
● build sustainable relationships and trust with customer accounts through open and interactive
communication.
● provide accurate, valid and complete information by using the right methods/tools.
● handle customer complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution.
● keep records of customer interactions, process customer accounts.
● follow communication procedures, guidelines and policies