Roles and Responsibilities
Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.
Understands the hotel's policy on guaranteed reservations and no-shows.
Co-ordinate with the Channel manager, or software vendors for any availability, rate or booking integration issues.
Feedback on customer stay to be taken from the members/plan holders and raise and close any concerns raised by the members during their stay.
Bachelor in Travel and Tourism or related tertiary business degree.
Responsible for handling all Room Reservations in Hotel.
Candidate must have ability to handle all B2B queries for International Tour Packages and Hotel Bookings.