Relationship Associate - Full Time (Female)

# Relationship Associate

Company: Rainbow Group of Companies

Location: Thane, Maharashtra

Department: Admissions / Front Office

Experience: 1-3 Years preferred

Working Days: Monday to Saturday

Working Hours: 9:00 AM to 6:00 PM

Reporting To: Chief Administrator / Branch Head

### About the Role

We are looking for a Relationship Associate who will be responsible for interacting with parents and prospective students, handling admission enquiries, conducting school/branch visits, and supporting the admissions team in achieving enrolment targets.

The ideal candidate should have excellent communication and interpersonal skills, a pleasant personality, and a strong ability to build relationships with parents and prospective families.

### Key Responsibilities

* Handle inbound and outbound calls related to admission enquiries.

* Respond to parents' queries regarding admissions, courses, fees, curriculum, facilities, and school policies.

* Follow up with prospective parents through calls, WhatsApp, email, and other communication channels.

* Schedule and coordinate school/branch visits and campus tours.

* Welcome and assist parents and visitors during their school/branch visits.

* Explain the school's curriculum, facilities, activities, admission process, and other relevant information.

* Build and maintain strong relationships with prospective and existing parents.

* Follow up with leads regularly and convert enquiries into admissions/enrolments.

* Maintain accurate records of enquiries, follow-ups, visits, and admission status.

* Update the admission tracker / CRM on a regular basis.

* Coordinate with Branch Heads, teachers, and the admissions team to ensure a smooth admission process.

* Assist parents with documentation and admission formalities.

* Participate in open houses, admission drives, promotional activities, and school events.

* Achieve individual and team admission and conversion targets.

* Provide regular updates and reports to the reporting manager.

* Support branch administration and other responsibilities as assigned.

### Candidate Requirements

* Bachelor's degree in any discipline.

* 1-3 years of experience in admissions, counselling, sales, customer relationship management, front office, or a similar role.

* Experience in schools, preschools, education, or the service industry will be an advantage.

* Excellent verbal and written communication skills.

* Good interpersonal and relationship-building skills.

* Pleasant, confident, and professional personality.

* Strong convincing, counselling, and negotiation abilities.

* Good follow-up skills and target-oriented approach.

* Comfortable interacting with parents and handling multiple enquiries.

* Basic knowledge of MS Excel / Google Sheets / CRM systems.

* Candidates residing in or around Thane will be preferred.

### Key Skills

Parent Relationship Management | Admissions | Counselling | Lead Conversion | Telecalling | Follow-up | Customer Service | Sales | Communication Skills | CRM | MS Excel | Admission Coordination

### Performance Indicators

* Number of admission enquiries handled

* Follow-up effectiveness

* School/branch visits generated

* Lead-to-admission conversion

* Achievement of admission targets

* Parent satisfaction and relationship management

* Accuracy of CRM/admission tracker updates

### What We Offer

* Opportunity to work with a growing education organization.

* Professional and supportive working environment.

* Exposure to admissions, parent relationship management, and education operations.

* Growth opportunities based on performance.

• Experience

  1 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Relationship Associate

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Chestnut Plaza, opp. eden woods, Kokanipada, Thane West, Thane, Maharashtra 400610