Front Office Receptionist

Right Network Hospital

position overview:

as a hospital receptionist, you will be the first point of contact for patients, visitors, and staff. your role is crucial in creating a positive and welcoming atmosphere within the hospital. you will handle various administrative tasks, manage incoming calls, and assist in ensuring the smooth functioning of the hospital reception area.

responsibilities:

patient registration:

greet and welcome patients and visitors in a courteous and professional manner.

accurately register patients by collecting and verifying personal and insurance information.

provide necessary forms and explain hospital policies and procedures.

appointment scheduling:

schedule and manage patient appointments, ensuring efficient use of resources.

coordinate with various departments to arrange consultations, tests, and procedures.

telephone management:

answer and direct incoming phone calls promptly and courteously.

provide information, address inquiries, and transfer calls to the appropriate department or staff member.

visitor assistance:

assist visitors in locating patients and hospital facilities.

provide information about visiting hours, hospital services, and amenities.

administrative support:

perform general administrative tasks such as filing, data entry, and maintaining patient records.

handle and distribute incoming mail and packages.

insurance verification:

verify insurance coverage and eligibility for patients.

assist patients with insurance-related inquiries and provide necessary documentation.

payment collection:

collect co-payments and outstanding balances from patients.

provide receipts and maintain accurate payment records.

security and confidentiality:

ensure the security of the reception area and adhere to privacy and confidentiality regulations.

handle sensitive information with discretion.

emergency response:

follow established protocols for emergency situations, including contacting appropriate personnel.

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  B.A, B.C.A, B.Sc, Diploma, Advanced/Higher Diploma, Higher Secondary, Any Bachelor Degree, Professional Degree, Secondary School, Vocational Course

• Role

  Receptionist

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office