Front Office Receptionist

Right Network Hospital

Position Overview:

As a Hospital Receptionist, you will be the first point of contact for patients, visitors, and staff. Your role is crucial in creating a positive and welcoming atmosphere within the hospital. You will handle various administrative tasks, manage incoming calls, and assist in ensuring the smooth functioning of the hospital reception area.

Responsibilities:

Patient Registration:

Greet and welcome patients and visitors in a courteous and professional manner.

Accurately register patients by collecting and verifying personal and insurance information.

Provide necessary forms and explain hospital policies and procedures.

Appointment Scheduling:

Schedule and manage patient appointments, ensuring efficient use of resources.

Coordinate with various departments to arrange consultations, tests, and procedures.

Telephone Management:

Answer and direct incoming phone calls promptly and courteously.

Provide information, address inquiries, and transfer calls to the appropriate department or staff member.

Visitor Assistance:

Assist visitors in locating patients and hospital facilities.

Provide information about visiting hours, hospital services, and amenities.

Administrative Support:

Perform general administrative tasks such as filing, data entry, and maintaining patient records.

Handle and distribute incoming mail and packages.

Insurance Verification:

Verify insurance coverage and eligibility for patients.

Assist patients with insurance-related inquiries and provide necessary documentation.

Payment Collection:

Collect co-payments and outstanding balances from patients.

Provide receipts and maintain accurate payment records.

Security and Confidentiality:

Ensure the security of the reception area and adhere to privacy and confidentiality regulations.

Handle sensitive information with discretion.

Emergency Response:

Follow established protocols for emergency situations, including contacting appropriate personnel.

Experience : 1 - 3 Years

No. of Openings : 2

Education : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.A, B.C.A, B.Sc

Role : Receptionist

Industry Type : Hospitals / Medical / Healthcare Equipments

Gender : [ Male / Female ]

Job Country : India