Key Responsibilities
Visitor Management: Greeting guests, verifying appointments, and issuing security badges or digital check-ins.
Communication Hub: Managing multi-line phone systems, screening calls, and responding to general inquiries via email and WhatsApp Business.
Scheduling & Logistics: Coordinating meeting rooms, managing executive calendars, and booking travel or couriers.
Administrative Support: Handling incoming mail/packages, scanning documents, and maintaining a tidy, professional lobby area.
Security & Safety: Monitoring front-desk security cameras and following building access protocols.
2. Required Skills (2026 Standards)
Tech Proficiency: Mastery of Microsoft Outlook/Google Calendar and familiarity with Visitor Management Software (like Envoy or Sine).
Interpersonal Excellence: A high level of emotional intelligence to handle difficult visitors or stressful situations calmly.
Multitasking: The ability to handle a walk-in guest, a ringing phone, and an urgent email simultaneously without losing composure.
Basic AI Literacy: Ability to manage automated AI Chatbots or digital kiosks when they require human intervention.