Greeting patients: Welcoming patients and visitors in person and on the phone Scheduling appointments: Scheduling appointments for patients and keeping them on time Answering questions: Answering routine questions and providing information to patients Maintaining records: Keeping patient records and accounts up to date Assisting patients: Helping patients fill out forms and insurance paperwork Handling payments: Processing patient payments and verifying financial records Maintaining confidentiality: Keeping patient and doctor information confidential Managing supplies: Ordering and monitoring office supplies and equipment Liaising with staff: Communicating with doctors, nurses, and other staff Maintaining a calm environment: Minimizing patient stress and keeping the reception area calm and orderly