Greeting patients: Welcoming patients and visitors in person and on the phone
Scheduling appointments: Scheduling appointments for patients and keeping them on time
Answering questions: Answering routine questions and providing information to patients
Maintaining records: Keeping patient records and accounts up to date
Assisting patients: Helping patients fill out forms and insurance paperwork
Handling payments: Processing patient payments and verifying financial records
Maintaining confidentiality: Keeping patient and doctor information confidential
Managing supplies: Ordering and monitoring office supplies and equipment
Liaising with staff: Communicating with doctors, nurses, and other staff
Maintaining a calm environment: Minimizing patient stress and keeping the reception area calm and orderly