Requirements:
* Must have handled a team size of minimum 10-15 people in his/her current role.
*Should be comfortable with reports, dashboards & share insights from data to improve the process.
* Proficient in MS Office,
* Should have prior knowledge of international customer care processes and techniques.
* Experience in international KPO/BPO will be an added advantage
* Excellent English communication needed (written and verbal).
*Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
*Only male candidates can apply
*Ready to do night shift
Experience : 0 - 3 Years
No. of Openings : 3
Education : Any Bachelor Degree
Role : Project Leader
Industry Type : IT-Hardware & Networking / IT-Software / Software Services
Gender : Male
Job Country : India