Requirements:
* Must have handled a team size of minimum 10-15 people in his/her current role.
*Should be comfortable with reports, dashboards & share insights from data to improve the process.
* Proficient in MS Office,
* Should have prior knowledge of international customer care processes and techniques.
* Experience in international KPO/BPO will be an added advantage
* Excellent English communication needed (written and verbal).
*Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
*Only male candidates can apply
*Ready to do night shift
Experience
0 - 3 Years
No. of Openings
3
Education
Graduate
Role
Project Leader
Industry Type
IT-Hardware & Networking
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office