Requirements:
Must have handled a team size of minimum 10-15 people in his/her current role.
Should be comfortable with reports, dashboards & share insights from data to improve the process.
Proficient in MS Office,
Should have prior knowledge of international customer care processes and techniques.
Experience in international KPO/BPO will be an added advantage
Excellent English communication needed (written and verbal).
Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
Only male candidates can apply
Ready to do night shift
Experience
0 - 3 Years
No. of Openings
3
Education
Graduate
Role
Project Leader
Industry Type
IT-Hardware & Networking
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office