job title: product expert
location: east andheri, mumbai (on-site)
employment type: full-time
working days: 6 days a week with rotational week off
about zell education:
zell education is a leading provider of professional qualifications in india, committed to revolutionizing careers by making quality education affordable and accessible to all. with a mission to be indias foremost training center, zell focuses on delivering top-notch education and skill upgradation through partnerships with industry experts and by incorporating the best educational practices.
at zell, we offer a range of globally recognized certifications, including acca, cfa, cpa, cma, frm, and dip ifrs, designed to empower individuals to thrive in their professional journeys. our programs are tailored to provide not only technical knowledge but also career support, ensuring students are job-ready and equipped to excel in the dynamic global job market.
with a presence in multiple cities across india, including mumbai, delhi, pune, kolkata, bangalore, hyderabad, and kerala, zell education is dedicated to providing high-quality learning experiences that empower individuals to achieve their career goals.
role overview:
we are looking for a product expert to join our team. this is a leadership role where you will act as a bridge between our academic team and support teams to ensure students have a smooth and enriching learning experience. you will take ownership of managing students, guiding teams, and ensuring all academic and course-related processes run efficiently.
roles and responsibilities:
- take complete ownership of a group of students and ensure they receive a seamless learning experience.
- act as the primary point of contact for students regarding academic concerns, course issues, or difficulties with the learning management system (lms).
- identify and resolve academic challenges, including gaps in teaching, course content issues, or technical difficulties.
- work closely with both the academic team and the support team to streamline processes and provide timely solutions.
- lead and coordinate with internal teams to ensure all tasks related to students learning and experience are completed efficiently.
- monitor student progress, engagement, and feedback to ensure high-quality education delivery.
- support and guide the teams while also contributing individually to problem-solving and process improvements.
- ensure smooth communication and follow-ups between teams and students.
qualifications & skills:
- strong leadership and team management abilities.
- excellent communication and interpersonal skills.
- problem-solving mindset with attention to detail.
- ability to manage multiple students and tasks simultaneously.
- prior experience in education management, student engagement, or academic coordination is preferred but not mandatory.
why join us?
be part of a large, dynamic, and rapidly growing education organization.
take ownership of meaningful work that directly impacts students learning journeys.
work in a supportive environment with opportunities for growth and development.
3 - 5 Years
5 Openings
Not Disclosed
Telephonic interview
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