MIS Head - Lajpat Nagar Delhi

Key Responsibilities

Daily MIS Reporting

Prepare Daily Collections MIS.

Generate Agent Productivity Reports.

Prepare Login vs Collection Analysis.

Generate Recovery Performance Reports.

Publish Team-wise Performance Reports.

Maintain Attendance & Shrinkage Reports.

Track PTP (Promise to Pay) Performance.

Monitor Allocation vs Resolution Reports.

Prepare Collection Efficiency Reports.

Publish Daily Management Dashboard.

Operational Analysis

Analyze collection trends.

Identify underperforming agents and teams.

Monitor bucket-wise recovery performance.

Track payment realization.

Highlight productivity gaps.

Analyze RPC, Contact Rate, Conversion Rate, and Collection Rate.

Perform Root Cause Analysis (RCA) for declining performance.

Recommend data-driven improvement opportunities.

Dashboard Management

Develop and maintain dashboards for:

Daily Collections

Team Performance

Agent Scorecards

Hourly Productivity

Payment Trends

Bucket Performance

Client Reporting

Capacity Planning

Target vs Achievement

Incentive Calculations

Data Management

Validate operational data accuracy.

Clean and reconcile large datasets.

Maintain historical databases.

Ensure data confidentiality.

Archive daily, weekly, and monthly reports.

Perform data quality checks before report publication.

Client Reporting

Prepare reports including:

Daily Recovery Report

Weekly Business Review (WBR)

Monthly Business Review (MBR)

SLA Performance Report

Productivity Reports

Executive Summary

Trend Analysis

Client-Specific Dashboards

Performance Monitoring

Track KPIs including:

Collection Amount

Recovery Percentage

PTP Kept %

Contact Rate

RPC %

Productivity per Agent

Login Hours

Utilization

Occupancy

AHT (if applicable)

Resolution Rate

Payment Success Rate

Allocation Coverage

Automation & Process Improvement

Automate repetitive reports using Excel.

Develop advanced dashboards.

Improve reporting accuracy.

Reduce manual intervention.

Suggest process improvements.

Support digitization initiatives.

Coordination

Coordinate with:

Operations Team

Team Leaders

Floor Managers

Quality Team

HR

Training Team

IT Team

Finance

Clients

Required Skills

Technical Skills

Advanced Microsoft Excel

Pivot Tables

Pivot Charts

XLOOKUP

INDEX-MATCH

SUMIFS

COUNTIFS

Power Query

Conditional Formatting

Data Validation

Dashboard Creation

Data Cleaning

Preferred:

Microsoft Power BI

SQL

Google Sheets

VBA Macros

Power Automate

Functional Skills

Data Analysis

Logical Thinking

Reporting

Problem Solving

Time Management

Analytical Ability

Business Understanding

Attention to Detail

Numerical Ability

Process Orientation

Soft Skills

Excellent Communication

Team Collaboration

Ownership

Accountability

Positive Attitude

Ability to Work Under Pressure

Adaptability

Professional Ethics

Educational Qualification

Minimum:

Graduate in any discipline

Preferred:



BBA

BCA

MBA (Operations/Finance)

Statistics

Computer Applications

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  MIS Head

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Male

• Age Limit

  26 - 30 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  F-101/102, Lajpat Nagar - 2, New Delhi