MIS Executive

b2blabyrinth solutions pvt ltd

Handling all logistics related queries which will be routed from CS team through mails, chats and calls.

* Closing urgent deliveries, POD, disputed cases raised from customers.

* Closing all the cases for customers within defined TAT.

* Need to take ownership and close customer queries with a positive response.

* Enhances organization reputation by accepting ownership for accomplishing new and different requests

* Having a weekly review with courier partners for improvisation on TAT and maintaining a quality of deliveries.

* Working with the CS team and other team members to improvise the process and enhance the quality of service for customers.

* Engaging with a cross functional team.

Experience : 1 - 2 Years

No. of Openings : 1

Education : B.Com

Role : MIS Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India