• Organize all shop operations and allocate responsibilities to personnel
• Supervise and guide staff towards maximum performance
• Prepare and control the shop’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget
• Deal with complaints from customers to maintain the shop’s reputation
• Inspect the areas in the shop and resolve any issues that might arise
• Plan and oversee in-shop promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the shop
• Analyze sales and revenue reports and make forecasts
• Ensure the shop fulfils all legal health and safety guidelines