IT Helpdesk Executive Jobs

Experience: 3-5 years of experience in a call centre or customer service role. Proven track record of handling inbound and outbound calls in a professional manner. Experience in logging user issues and accurately documenting details in a ticketing system. Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams. Familiarity with call centre software andsystems (e.g., CRM software, ticketing systems). Excellent verbal and written communication skills to effectively interact with users/customers. Ability to work independently with minimal supervision in a fast-paced environment.Experience in providing first-level support and resolving user queries and complaints. Knowledge of IT systems, software applications, and troubleshooting techniques. Familiarity with government IT policies and procedures. Ability to work collaboratively with cross-functional teams to resolve user issues. Patience and empathy to handle user concerns and complaints effectively. Strong problem-solving skills and attention to detail in resolving user issues. Adaptability to learn new tools and technologies quickly. Customer-focused mindset with a commitment to delivering high-quality service and support. Ability to maintain composure and professionalism during high-pressure situations.

Handle IT support calls and maintain SLA timelines. Log and track incidents until closure. Coordinate with engineers for issue resolution. Manage scheduled maintenance activities. Maintain engineer attendance, leaves, and shift adjustmentsFEEL FREE TO CALL AT 9930693000

It Support Executive Required

1. IT Infrastructure ManagementMaintain and troubleshoot hardware (computers, printers, bar code scanners, bio metric devices, etc.) used in garment production units and offices. Ensure smooth functioning of LAN/WAN, Wi-Fi, and internet connectivity across factory and office premises.Manage data backup, storage, and recovery processes. 2. Software & ERP SupportProvide support for ERP/garment industry-specific software (such as SAP, Tally, or customized production planning systems).Coordinate with vendors for software updates, troubleshooting, and integration with production processes.Train staff on using ERP modules for merchandising, production, inventory, and accounts.3. Data Security & ComplianceEnsure data security, antivirus updates, and firewall protection.Monitor user access rights to protect sensitive company data.Support compliance with IT and audit requirements.4. Production & Operations SupportAssist production teams with IT-enabled machines (e.g., CAD systems, automated cutting/printing systems).Troubleshoot IT-related issues in production lines without hampering workflow.Support barcode/RFID-based inventory and warehouse management systems.5. User Support & TrainingProvide first-level IT support to employees across departments.Conduct training sessions on IT tools, emails, and ERP usage.Document recurring issues and preventive solutions.Note: Candidates with relevant garments industry experience will be considered. Local candidates will be given preference

Ticketing Systems:Experience with tools like ServiceNow, JIRA, Zendesk, or ManageEngine for logging and tracking issues.Familiarity with ITIL concepts like Incident, Change, and Problem Management.Soft SkillsCommunication Skills:Clear and concise communication with end users.Ability to explain technical issues to non-technical users.Customer Service:Empathy and patience while handling user complaints.Maintaining a customer-first approach to resolving issues.Problem-Solving:Analyzing issues logically and providing effective solutions.Ability to handle and prioritize multiple tasks.Time Management:Managing time effectively to resolve issues within defined SLAs.Prioritizing critical tasks during high-pressure situations.Team Collaboration:Working effectively with IT teams and escalating issues when necessary.Sharing knowledge with peers for continuous improvement.Tools and PlatformsTicketing and Monitoring:ServiceNow, JIRA, Zendesk, SolarWinds.Remote Support:TeamViewer, AnyDesk, Remote Desktop, LogMeIn.Communication Tools:Microsoft Teams, Slack, Zoom.Basic Monitoring Tools:Tools for hardware health, network activity, and log analysis.Additional SkillsAdaptability:Learning new tools and technologies quickly.Attention to Detail:Identifying root causes and preventing repeat issues.Documentation:Maintaining detailed records of issues and solutions in a knowledge base.Training and Guidance:Assisting users in understanding systems and software.

Job Openings for 1 IT Helpdesk Executive Job with minimum 1 Year Experience in Kurla West, Mumbai, Computer Hardware Engineer, having Educational qualification of Higher Secondary, Other Bachelor Degree with Good knowledge in Computer Hardware Engineer etc.

IT Support Housing Finance MumbaiJob Responsibility:Collaborate with the procurement team to acquire IT assetsMaintain in place IT asset tracking system to monitor the location, status, and lifecycle of all assetsMaintain relationships with IT vendors, negotiate contracts, and stay informed about new technologies and industry trends.Installing & configuration of network serversCoordinate the deployment of IT assets to end-usersConduct regular audits to verify the accuracy of asset recordsShould be responsible for implementing, configuration & Troubleshooting of networks & devices supplied by the companyKey Skills: Key Skills:Ability to work independently and as part of the team and strong communication skillsExcellent problem-solving and troubleshooting skillsHighly motivated, self-sufficient and ability to learn quicklyMandatory:Proven experience in IT asset management, networking role.proficient in networking and infrastructureIndustry: OpenGender: OpenExperience: 1-3 Years of experienceJob Location: Andheri, Mumbai (Head Office)Working Days: 6 daysQualification: B.Tech/B.E. in Any SpecializationNotice Period: Immediate to 30 days onlyRelocation candidates: NO

Awareness about hardware and software backup, Knowledge of firewall and security, Basic IT knowledge, Hardware and software knowledge. implementing database and network designs, installing and upgrading software, ensuring systems security and troubleshooting computer issues throughout their organizations. Troubleshoot and resolve technical problems or issues related to computer software and systems.Train or instruct users in the proper use of hardware or software.

Required Non IT and Non Engineering Graduate , Graduation completed in 2019 1nd after 2019 will be only applicable for this job.Designing, monitoring, analyzing, and troubleshooting IT systems.Interpreting briefs and developing IT systems that meet all specifications and cost requirements.Assisting with training and onboarding processes.Writing job descriptions for new positions, and assisting with interview and recruitment processes.Ensuring staff comply with company, as well as health and safety regulations at all times.Maintaining, managing, and updating software.Supervising digital security and ensuring all anti-viruses and firewalls are regularly updated.Supervising the development and maintenance of websites and ensuring the protection of users' data.Analyzing existing operations, protocols, and processes, and making plans for improvement.Conducting research, attending workshops, and networking with other professionals in the industry.

Position Summary: Make reports and dashboard Coordinate within CISPL to complete task Resolve queries raised by end customers Manage teamRequirements:- Little knowledge of technical background, with understanding or hands-on experience in software development and web technologies Excellent client-facing and internal communication skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills

Job briefWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business. Primary responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install, configure, and upgrade PC software. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Keep inventory of all equipment, software, and license users. Monitor and respond quickly to incoming requests relate to IT issues.Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English

Experience with managing IT infrastructure, including servers, networks, and databases. Ability to communicate technical information to non-technical users. Strong customer service and interpersonal skills. Ability to work independently and manage multiple priorities. Familiarity with industry-standard tools and software, such as Microsoft Office, Active Directory etc.

Take care of day to day IT asset related operation.Keep track of IT Hardware asset allocation /Release/Dispatch/change/Replacement/ImplementationCoordinate with multiple vendors for purchase, delivery & installation /upgrade of IT assets End to end Asset management DB. Reporting

1. Installation of EXE & Web-Based Software at Client PC/ Server Machine.2. Troubleshooting for Software Related issues.3. Attend support calls and resolve issues that arrived at the client's side.4. Create a ticket for each and every problem and get it resolved as soon as possible.5. Co-ordinate with the IT member for new implementation and close support tickets.

Software support for existing customers etc. Coordinate with sales resource or tele-caller to fix appointments for installations/implementations/troubleshooting etc. Understand requirements of the business, and fulfil them using software. Identify customization/training requirements from the new prospect. Installation of Product at new customer site along with basic training. Implementation/troubleshooting on the product, and data.

Installing, Configuring windows operating systems.Installed and configured various applications software's Like MS Office, antivirus etc.Desktop Support up to Client Level including Hardware.Software and Networking Problems. .Installed, configured and maintained the regular updates of Antivirus.Installed, Configured and Troubleshooting of various PC Hardware Components.Installation & troubleshooting of Local and Network printer.Configuring & troubleshooting of LAN setup. .Proven experience as a help desk technician or other customer support role.Help create technical documentation and manuals.Help create technical documentation and manuals.Excellent problem-solving and multitasking skills.CCTV Camera All type of Technical Support (Added Advantage).SKILLS REQUIRED:-Experience with phone-based IT Support / IT Help Desk.Outstanding interpersonal and soft skills.Ability to deal with all situations.

We are looking for 1 IT Engineer Post in Nagpur, Maharashtra, with deep knowledge in Networking,Desktop Support,Service Desk,IT Helpdesk and Required Educational Qualification is : Higher Secondary, Other Bachelor Degree

Minimum: Should have MCA or B. Tech/BE in Computer Science or Information Science Fluency in English and Kannada (Speaking, reading, and writing) Prior experience of at least 1 year working in Help Desk on outbound and inbound calls, answering queries. Knowledge and prior experience in working on specific computing applications proposed for Help DeskDesired: Good communication skills At least one service desk executive to have a minimum of 5 years experience in handling service desk operations.Create help desk tickets raised from operators or department users over phone.Service desk should be certified in ITIL v 2011 on a minimum of 3 processes and should allow the implementation of Incident management, Problem management, Change Management and Service Request fulfillment, Knowledge Base Management,Service Asset & Configuration Management, SLA management process.

1-2 Years of Calling Experience good Oral and Written Communication in English and Hindi basis Service Desk & Ticketing Tool Knowledge should have Knowledge of Ms Office and Basic Operating of Computer should Be Available to Work On Weekend and Public Holiday report Preparation (on Need Basis)