Hardshell Technologies Pvt Ltd

Noida, Uttar Pradesh

3-5 years of core .NET development experience on building highly scalable solutions. Solid analytical and problem solving and time management skills Knowledge with software development lifecycle/methodologies Diverse experience utilizing a wide array of Asp .NET, .NET 3.5/ 4.0 tools in business, Web, and client-server environments including MVC, MVC Framework, Angular 4/5/6, JavaScript, jQuery and XML etc. Strong knowledge of RDMS (SQL, MySQL, Oracle) Results oriented, product and customer focused Self-starter and able to manage multiple priorities and tasks in a dynamic environment

Follow the proper escalation matrix provided with respect to the nature of call. Generate daily/weekly reports on the activities being undertaken on regular basis Resolution to the end users on phone to their problems related to products. Manage large amounts of incoming calls Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively

Good knowledge of developing database driven web-based applications using C# .NET, ASP.NET MVC and WEB APIs. Expertise of WCF, Web Services, MVC, Entity Framework, LINQ, Ajax, JavaScript, WEB API2 Knowledge of JavaScript framework like JQuery and Angular is preferred. Demonstrated problem solving, analytic and troubleshooting skills. Familiarity with architecture APIs (REST)