Hiring For International Voice Process

Sharaa info developers Pvt Ltd

a job description for a position in an international voice process typically outlines the responsibilities, qualifications, and key skills required for candidates who will be handling voice-based interactions on a global scale. below is an example of a job description for a role in an international voice process:

job title: international voice process associate

job overview:

we are seeking a dynamic and customer-focused individual to join our international voice process team. as a part of this team, you will be responsible for delivering exceptional service to our global clientele through voice-based interactions. the role involves handling inquiries, providing support, and ensuring a positive customer experience across diverse regions.

roles & responsibilities of international voice process associate | roles and responsibilities of voice process:

customer support:

handle inbound and outbound calls from customers across different countries.

address customer inquiries, concerns, and provide accurate information.

language proficiency:

demonstrate proficiency in multiple languages to cater to our diverse international customer base.

effectively communicate with customers in their preferred language.

issue resolution:

troubleshoot and resolve customer issues, ensuring a timely and satisfactory resolution.

escalate complex issues to the appropriate teams for further assistance.

cultural sensitivity:

exhibit cultural awareness and sensitivity when interacting with customers from various regions.

adapt communication style to align with cultural expectations.

documentation:

maintain accurate and detailed records of customer interactions in the crm system.

document relevant information to facilitate efficient issue resolution and future reference.

product knowledge:

acquire and maintain comprehensive knowledge of our products and services.

effectively communicate product features and benefits to customers.

time management:

manage time effectively to meet service lev

• Experience

  1 - 2 Years

• No. of Openings

  50

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  international voice process

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office