Hiring For international voice process

Sharaa info developers Pvt Ltd

A job description for a position in an international voice process typically outlines the responsibilities, qualifications, and key skills required for candidates who will be handling voice-based interactions on a global scale. Below is an example of a job description for a role in an international voice process:

Job Title: International Voice Process Associate

Job Overview:

We are seeking a dynamic and customer-focused individual to join our international voice process team. As a part of this team, you will be responsible for delivering exceptional service to our global clientele through voice-based interactions. The role involves handling inquiries, providing support, and ensuring a positive customer experience across diverse regions.

Roles & Responsibilities of International voice Process Associate | Roles and Responsibilities of Voice Process:

Customer Support:

Handle inbound and outbound calls from customers across different countries.

Address customer inquiries, concerns, and provide accurate information.

Language Proficiency:

Demonstrate proficiency in multiple languages to cater to our diverse international customer base.

Effectively communicate with customers in their preferred language.

Issue Resolution:

Troubleshoot and resolve customer issues, ensuring a timely and satisfactory resolution.

Escalate complex issues to the appropriate teams for further assistance.

Cultural Sensitivity:

Exhibit cultural awareness and sensitivity when interacting with customers from various regions.

Adapt communication style to align with cultural expectations.

Documentation:

Maintain accurate and detailed records of customer interactions in the CRM system.

Document relevant information to facilitate efficient issue resolution and future reference.

Product Knowledge:

Acquire and maintain comprehensive knowledge of our products and services.

Effectively communicate product features and benefits to customers.

Time Management:

Manage time effectively to meet service lev

Experience : 1 - 2 Years

No. of Openings : 50

Education : Higher Secondary, Any Bachelor Degree

Role : international voice process

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India