Higher Secondary Freshers For International Telecaller

AYLFS

0 - 3 Years
10 Openings
2.3 - 3.0 Lac/Yr
Posted today
Online interview
Gurgaon

Key Skills

Outbound Calling Voice Process International BPO International Voice Process Customer Care International Voice

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Job Description

key responsibilities

handle inbound and outbound calls from international customers in a professional manner.

understand customer queries/issues and provide appropriate solutions within defined timelines.

maintain a high level of customer satisfaction through effective communication and problem-solving.

document all customer interactions accurately in the crm system.

meet process kpis including first call resolution (fcr), average handling time (aht), and customer satisfaction (csat).

escalate complex issues to the concerned department for timely resolution.

adhere to compliance, security, and quality standards during every interaction.

Experience
0 - 3 Years
No. of Openings
10
Education
Higher Secondary, B.A, B.C.A, B.B.A, B.Com, B.Sc, Any Bachelor Degree, Post Graduate Diploma, Any Master Degree
Role
International Voice Process Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About AYLFS

At AYLFS , we are passionate about connecting exceptional talent with remarkable opportunities. As a premier recruiting company, we specialize in sourcing top-tier candidates and matching them with esteemed organizations across various industries. Our mission is to redefine the recruitment experience by providing personalized, efficient, and effective solutions that exceed expectations.