Inbound Customer Service Executive

Netcare Busniess Consulting Private Limited

Inbound Customer Service Executive (UK Process)

Job Summary:

We are currently seeking a driven and target-oriented Inbound Sales Executive to join our UK Call Process team. As an Inbound Sales Executive, you will handle incoming calls from prospective customers in the UK, providing expert guidance, and closing sales deals. If you are passionate about sales, thrive in a fast-paced environment, and are motivated by achieving and exceeding targets, we invite you to apply.

Key Responsibilities:

Inbound Sales:

1) Answer incoming calls from potential customers in the UK.

2) Understand customer needs, promote our products/services, and convert inquiries into sales.

Product Knowledge:

1) Develop a deep understanding of our product offerings to effectively communicate features and benefits.

2) Stay updated on industry trends and competitor products.

Sales Conversion:

1) Utilize effective sales techniques to close deals and achieve individual and team sales targets.

2) Handle objections with professionalism and persuasive skills.

Customer Relationship Management:

1) Build and maintain strong customer relationships through active listening and rapport-building.

2) Address customer inquiries and concerns with a customer-centric approach.

Cross-Selling and Up-Selling:

1) Identify opportunities for cross-selling and up-selling additional products or services.

2) Maximize revenue generation through strategic sales approaches.

Adherence to Processes:

1) Follow established sales processes and ensure accurate documentation of customer information in the CRM system.

2) Provide feedback on process improvements.

Quality Assurance:

1) Maintain high standards of customer service to ensure customer satisfaction.

2) Participate in quality assurance initiatives to uphold service excellence.

Team Collaboration:

1) Collaborate with team members and other departments to enhance the overall customer experience.

2) Share best practices and contribute to a positive team environment.

Experience : 1 - 5 Years

No. of Openings : 5

Education : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree

Role : Inbound Customer Service Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India