We are seeking a Hospitality Executive to join our team in Shillong, India. This entry-level role is perfect for individuals passionate about providing excellent customer service in the hospitality industry.
Key Responsibilities:
- **Guest Relations**: Engage with guests to ensure they have a pleasant experience. Address their inquiries and resolve any issues efficiently.
- **Front Desk Operations**: Assist with check-ins and check-outs, manage bookings, and handle phone inquiries. This includes maintaining an organized front desk area and ensuring all customer requests are processed smoothly.
- **Customer Service Support**: Provide information about hotel services and local attractions. Be proactive in anticipating guest needs and suggesting services that enhance their stay.
- **Collaboration**: Work closely with team members to ensure all departments are aligned in delivering high-quality service. Share information and assist colleagues when necessary to foster a cooperative work environment.
Required Skills and Expectations:
Candidates must possess strong communication skills, both verbal and written, to interact effectively with guests and colleagues. A friendly demeanor and a positive attitude are essential for creating a welcoming atmosphere. Basic computer skills are necessary for managing booking systems. We expect a willingness to learn and adapt in a fast-paced environment, along with a commitment to upholding the highest standards of hospitality. Flexibility in working hours, including weekends and holidays, is also required.
Experience
0 - 1 Years
No. of Openings
150
Education
12th Pass
Role
Hospitality Executive
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Walk-in interview location
GHUWATI NEAR ABC JUPITRA PLACE 4TH FLOOR -6009584556