Freshers & Experience || Full Time || Guest Relationship Executive

As a Guest Relationship Executive, you will play a vital role in ensuring a pleasant experience for our guests. You will interact directly with guests, addressing their needs and concerns while maintaining a positive relationship.

Key Responsibilities:

- Guest Interaction: You will greet guests warmly and assist them with inquiries, providing information clearly and effectively.

- Complaint Resolution: You will handle any complaints or issues guests may have, ensuring they feel heard and valued, while also working towards a satisfactory resolution.

- Feedback Collection: You will seek guest feedback on their experience, documenting their suggestions and complaints to help improve services.

- Service Coordination: You will coordinate with other departments to ensure that guest requests are fulfilled in a timely manner.

- Data Management: You will maintain accurate records of guest interactions and transactions, ensuring that all information is up-to-date and organized.

Required Skills and Expectations:

Candidates should have a positive attitude and excellent communication skills, allowing them to build rapport with guests effectively. You should be detail-oriented and able to work well in a team environment. A basic understanding of customer service principles is important. Proficiency in local languages and English will enhance your ability to connect with a diverse guest base. As this position involves direct interaction with guests, a friendly demeanor is essential. Flexibility in working hours may be required, as the role involves shifts.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  12th Pass

• Role

  Guest Relationship Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 28 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Joining Bonus, Accommodation

• Face Interview Location

  4th Floor, Jupitara Place, GS Rd, ABC Point, Sree Nagar, Guwahati, Assam-781005.