We are looking for Ground Staff to join our team in Patna. This position is ideal for individuals who enjoy working in a fast-paced environment and want to be part of the aviation industry.
Key Responsibilities:
1. Customer Service: Assist passengers with check-in procedures, baggage handling, and boarding processes to ensure a smooth travel experience.
2. Baggage Handling: Manage the loading and unloading of luggage, ensuring that all items are handled with care and safety regulations are followed.
3. Flight Information: Provide timely updates to passengers regarding flight schedules, gate changes, and any delays, enhancing communication and satisfaction.
4. Coordination: Work closely with airport security, airline personnel, and other ground staff to ensure efficient operations and maintain safety protocols.
5. Problem-Solving: Address passenger inquiries and resolve issues calmly, demonstrating strong customer service skills and a professional demeanor.
Required Skills and Expectations:
Candidates should have completed their 12th grade and possess excellent communication skills in Hindi and English. A positive attitude, ability to work under pressure, and strong teamwork skills are essential. Familiarity with airport operations is a plus but not necessary for entry-level applicants. This role requires flexibility in working hours and the ability to adapt to a dynamic work environment. Candidates with 0 to 2 years of experience are encouraged to apply.